Booking deadline passed.
Emotional Intelligence - The Key to Successful Leadership
Public Service Academy Masterclass
Emotional intelligence (EI) is the ability to identify, understand, and manage emotions in yourself and others.
By recognising all the key elements of emotional intelligence, such as self-management, social awareness and how to respond to emotions you will dramatically develop your own management techniques and increase workforce productivity.
The session will cover:
• Develop your leadership and management skills through understanding key attributes of emotional intelligence
• Improve organisational and employee performance through enhanced application of EI
• Recognise and develop strategies for responding to the emotions of others
• Resolve difficult workplace situations and conflicts by utilising EI
• Apply EI to enhance team working and improve effectiveness
Who should attend:
Managers, Leaders, Superviors and Officers
Location:
Dryden Centre, Evistones Road, Low Fell, Gateshead, NE9 5UR
Times/Refreshments
09.30am - 16.30pm (09.00am arrival and registration)
Facilitator
Duncan Enright, Leadership Expert - Understanding Modern Government
https://www.balticmill.com/about/map
https://www.balticmill.com/about/map
Date: Thu 28th Feb 2019 from 9:30 - 16:30
|